Practice Managers Blog

PRACTICE MANAGER’S BLOG                     JUNE 2021


Since I wrote my original blog, it has been a very tempestuous 16 months! When I started in my new role at Trescobeas, the impending global pandemic was not with us, and as a practice, we were concentrating on the introduction of a new clinical system.

How times change, however, and we are all aware of what has happened since January 2020 – we have all lived through some very tough times, and no more so than in the NHS. Since the pandemic hit us, we have had to change how we operate as a Surgery, whilst still trying to ensure that we give everyone the best attention – both from a clinical and a non-clinical perspective.

Everyone at the Surgery has worked incredibly hard over the past year and a bit, and I am immensely proud of how the whole team has responded to the challenges thrown upon them. Both the clinical and non-clinical sides of the Surgery have had to adapt to new ways of working, and we know and acknowledge that for our patients this has not always been what you wish for…but, we had to follow the guidelines given to us by the Government and the NHS, and we thank you for your support.

As we start to see – we hope – an end to the pandemic thanks to the vaccination programme in which we have been heavily involved, we look forward to a return to normal…or at least a semblance of normal.

Thank you for your patience and we look forward to continuing to look after you.

 PM Blog - Janurary 2020


Please allow me to introduce myself as the new Practice Manager at Trescobeas Surgery. I'm Sue Uglow, and I started here in January 2020, when I moved with my husband to live in Falmouth. 

I'm extremely excited and honoured to have been chosen for this role, and look forward to working to deliver the non-clinical services for our patients with our excellent staff. 

I've previously worked in GP Practices on The Wirral, in Liverpool, and in Reading; prior to that I worked in banking for one of the major high street banks. 

I also look forward to working with the Patient Participation Group, who are there to represent you, and help us to understand the requirements and needs of our patients. 

The year ahead is going to be challenging, with a new clinical system being installed, and all of the changes that are thrust upon us from the wider health service. But we will continue to try and give you our best possible attention. 




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