Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for very limited purposes:
Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about staying at home if:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Important - Call 111 for advice if you're worried about a baby or child.
If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.
Do not delay getting help if you're worried. Trust your instincts.
Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.
This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.
Trescobeas SurgeryTrescobeas RoadFalmouthTR11 2UNMylor SurgeryLemon HIllMylor BridgeTR11 5NDFlushing SurgeryCoventry RoadFlushingTR11 4XDtrescobeas.firstname.lastname@example.org, Tel: 01326 315615
Trescobeas operates the doctors Telephone Call Back (TCB) System. The system is designed to avoid wasting yours and the doctor's time and to ensure that the doctor has all the relevant information available at your consultation.
To book a Telephone Call Back call the surgery on 01326 315615, alternatively these can be booked online.
If you have an on-going problem, please ensure that you book your call back with the doctor that has already been treating you to ensure continuity of care.
In order to have access to this system it will be necessary to provide the surgery with a current email address. Please bring a form of identification into the surgery where we will be able to set this up. Identification includes a birth certificate, driving licence or passport. Please note that identification for online services is mandatory, but you will not be refused to register as a patient if you cannot provide ID.
For more information and to start the registration process please visit the registering online tab in the new patient section.
The practice believes in the principle of “Continuity of Care”. As such if a patient has seen one doctor for a specific problem they should continue with that doctor for that problem. This avoids multiple interventions by different doctors which can lead to duplication and errors. This does not preclude a patient seeking a second opinion at any time.
Some patients would prefer not to discuss their reason for wanting a consultation but there are good reasons why we ask this:
The receptionist will ask using a version of the following phrase:
“To ensure that the doctor has all the relevant information to hand when they calls you back, please could you give me an idea of the problem or query.”
Please note you are not required to give a reason – if that is the case they will simply enter “personal”
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
When the doctor refers you to a consultant in secondary care this process gives you, where applicable, the opportunity to choose where & when you go.
Once your referral has been sent to the relevant department by the medical secretary, you will be called by the booking office to make an appointment.
E-Referrals gives you a measure of control over where and when you go.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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