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NEWS

Dear Patients,

In recent weeks there has been a great deal of publicity about general practice and their desire to avoid seeing patients; this isn’t the case.

Our reception team are coming under a great deal of pressure and downright rudeness from some patients, and we see a need to clarify what happens when you speak to a member of our reception team.

Our reception team are experts at ‘signposting’. They don’t direct you elsewhere so that we can avoid seeing you. Our reception team will ask what the problem is, no matter why you want an appointment. They aren’t nosey, and they’ve undoubtedly heard it all before. They ask you about your problem because they want you to have the most appropriate appointment in the quickest time possible. If you’re telling us that you have severe chest pain, we don’t want you waiting a few hours to see us; we want you to call 999. This happens more frequently than you might think.

*Please note* our receptionists are not allowed to book face to face appointments directly with a GP. All GP appointments have to be triaged by one of the Doctors first. Please do not blame the receptionist for this, they are working to the Partners' instructions.

You might want to see your usual GP because you like them and feel they know you and your medical history. But if you want or need to see a GP sooner than their first available appointment, you will have to speak to a different GP; they will be able to see your records. 

Sometimes you might want to see a GP for something that one of our nurses does routinely.

We’re encouraged to send people with a cold, diarrhoea or other minor ailments to the pharmacy.  Again, this isn’t because we don’t want to see you; this is because having minor ailments dealt with at the pharmacy means we have more appointments available to deal with suspected cancers, mental health problems and chronic conditions.  111 should be your first point of contact with suspected COVID symptoms.

In short, each one of our team became part of the NHS family because we want to help our patients, so please don’t feel that we don’t want to see you. Sometimes we can get a quicker, more appropriate result for you by asking you to see someone who isn’t your usual GP.

Thank you

Sue Uglow

Practice Manager, Trescobeas Surgery


Flu Season

We have started our FLU clinics - if you are over 65 or have a child who is aged 2 or 3 we can protect you to arrange an appointment please contact the surgery on 01326 315 615. 

If you live in Mylor or Flushing we have a clinic at our branch site Mylor Bridge Surgery. 

OUR UNDER 65 Flu Vaccines have arrived. To manage the clinics, we will contact you when a clinic is available


Mental Health
As a surgery we take Mental health very seriously, did you know we have a mental health page? - Click here
If any of our registered patients has any concerns about there mental health please phone reception Monday-Friday 8am-11am or complete a E-consult

Health & Wellbeing Survey

To start the survey please click on the button above.

We would be grateful if you would complete this short survey conducted by the Falmouth & Penryn GP practices to find out what's important to the people of Falmouth & Penryn-to help make services fit with what local people want and need to help them stay well. 


Self Help

Health Talk is a great website for self help, from longterm conditions to breastfeeding, click on the button above


NEW Free Depression App

  • Concrete things you can do to feel better NOW
  • Practical tips for reducing stress
  • Clear explanation of what causes most depression
  • Easy things you can do to help yourself and others
  • Free therapy session
  • Calming exercises. Plenty of audio – listen or read

It's brilliant, really easy to use!! - Desktop Version


Bowel Screening

NHS bowel cancer screening is only offered to people aged 55 or over, as this is when you're more likely to get bowel cancer:

  • if you're 55, you'll automatically be invited for a one-off bowel scope screening test, if it's available in your area
  • if you're 60 to 74, you'll automatically be invited to do a home testing kit every 2 years
  • if you're 75 or over, you can ask for a home testing kit every 2 years by calling the free bowel cancer screening helpline on 0800 707 60 60

FACE MASKS

We are asking that all patients please wear a face mask when attending the surgery. The face masks can be a scarf, bandana or homemade. Please ONLY attend if you have a face to face appointment with the nurse or doctor NOT for general or prescription enquiries. 

As from 24th July, everyone MUST wear face masks in shops - DO NOT RING THE GP. If you feel you should be except please down from ASTHMA.ORG Website


B12 Update

During the Coronavirus crisis we are reviewing our B12 protocol - if you normally receive B12 injections, we have attached below our updated information


Video Consultation Service

Due to Covid we have started an exciting new video consultation service - this saves many patients having to come to the surgery and stay safe in their own homes - March 2020


Armed Forces Veteran Friendly Accreditation

Trescobeas Surgery have now successfully received their - Dec 2019

Useful Links:

https://www.cornwall.gov.uk/health-and-social-care/mental-health/mental-health-safety-plans/

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website