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Trescobeas Surgery    

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ImageRECEPTIONIST

A vacancy has arisen for a flexible, professional team player to work as a receptionist from 16-30 hours per week, over a mixture of morning and afternoons.

Answering to the Reception Manager, duties include booking appointments, dealing with patient queries and processing a wide range of administrative tasks. Good communication skills, IT literacy and an ability to maintain a professional, caring manner in a busy working environment are advantageous.

For full job description please click….Receptionist Job Description

For further information contact the Reception Manager, Mrs Nina Strange or Practice Manager, Mr Yorick O’Nyons on 01326 315615 or e-mail: trescobeas.surgery@nhs.net

To apply please click here….Receptionist Job Application

Closing date 1200 Thursday 24th May for interviews on Thursday 7th June

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TELEPHONE TRIAGING - OUR SYSTEM

Trescobeas Surgery operates a telephone triage system. To book an appointment ring 01326 315615.

The receptionist will ask you about your medical problem and its urgency. This is to ensure:

1. You are directed to the right service, whether that be a GP, Pharmacy, Minor Injury Unit or Emergency Department

2. Ascertain which of our clinicians are best placed to deal with your medical problem. Continuity of care is really important to us and so linking you to the right doctor or nurse is key

3. Give the clinician an indication of your medical problem so they can pre prepare for your appointment

The receptionist will then give you a 30 minute window in which the Doctor will ring you. The Doctor will then discuss your problem with you and decide whether they need to see you and arrange a mutually convenient appointment, allocating the correct amount of time for your problem

If you are unsure whether you need to speak to a Doctor please see the self help section below


SELF HELP ADVICE

GETTING YOU THE BEST HEALTHCARE AS QUICKLY AS POSSIBLE IS REALLY IMPORTANT TO US.

HENCE DIRECTING YOU TO THE RIGHT PERSON IS CRUCIAL

MANY HEALTH PROBLEMS DO NOT NEED A DOCTORS APPOINTMENT

WHY NOT CHECK OUT YOUR PROBLEM FIRST BY CLICKING ON THE LINKS BELOW:

Injury 

A MINOR INJURY SUCH AS A FRACTURE, SPRAIN, BURN, INSECT OR ANIMAL BITE SHOULD BE ASSESSED AT THE MINOR INJURIES UNIT

 Pharmacy A UTI, CONJUNCTIVITIS, NAPPY RASH, COUGH, COLD OR SORE THROAT THEN CONTACT YOUR LOCAL PHARMACY

EmergencyCHEST PAINS OR AN EMERGENCY RING 999 OR GO TO EMERGENCY DEPARTMENT

IF YOU ARE UNSURE RING 111 AT ANY TIME FOR MEDICAL ADVICE

NHS Self Help Tool

Choose Well

NHS Information

 

(Site updated 22/05/2018)
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