NEW APPOINTMENT SYSTEM 

Our online Klinik triage service above is open between 7.30am and 1pm, except for Monday’s when Klinik will close at 11am.

This is to improve access to our GPs and reduce pressure on our telephone lines.

For more information please see below:

Trescobeas Surgery – Klinik information

Do you need to see your GP, please click the link below to see how other services are available for you and your health needs.

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JOIN OUR PPG

Patient Participation Group (PPG), what is that I hear you say?

We are a group of patients working together with the practice clinicians and staff to improve our GP practice services for everyone – Join us! We welcome all practice patients and carers of registered patients to share their ideas, skills and enthusiasm. We endeavour to represent the widest spectrum of the current patient population as possible.

We have set meetings four times a year or as appropriate. In addition we collaborate with the practice on particular projects such as the introduction of a new service or technology.  We act as a sounding board and provide feedback to help achieve better outcomes for patients.  We are not a lobbying or complaints vehicle, but we are a constructive friend.

So, if you interested in contributing to the health of the community and have a few hours (not many) to spare over the year please contact us.  Currently, we are specifically looking for volunteers from the general Falmouth area.  If this is of interest please contact the reception in the first instance.

SOCIAL MEDIA ZERO TOLERANCE POLICY

Following activity on Social Media where patients of Trescobeas Surgery have posted derogatory comments about the practice and some of our staff; we now have a Social Media Zero Tolerance Policy in place.

If any such posts are brought to our attention, they could be viewed as a potential break down in the doctor-patient professional relationship and may result in the individual being removed from our list.

We may contact the patients involved and invite them to have a discussion with the practice manager or one of the GP Partners to explore any issues they may have.

We welcome all feedback as it gives us the opportunity to review the services that we provide and, where necessary or appropriate, make changes or improvements.

We would ask that rather than posting derogatory or hurtful comments about the practice or any of our staff on social media, please speak to us about this or put your comments to us in writing giving us the opportunity to respond.

Posting derogatory or offensive comments online can cause unwarranted distress to our practice members and staff.

They may also cause other patients to delay or dissuade them from presenting to the surgery to received medical treatment.

PLEASE CONSIDER THE IMPACT OF YOUR ONLINE ACTIVITY BEFORE YOU POST A COMMENT.

We’d like to ask for your help

 As a valued patient, we wanted to share our current position, and ask for your understanding as we head into winter.

The NHS is struggling to cope with demand throughout the UK, we’re seeing more patients than ever before, and often with fewer staff. We’re also unable to recruit and retain into certain positions due to workload pressures and increasing patient demands. Ongoing and increasing verbal and physical abuse from patients is driving staff to leave primary care completely.

It’s been widely reported in the media that access to healthcare services is difficult. Sadly, it is likely that this will be increasingly challenging during the winter months. We just want to explain our position to you and reassure you that we’re doing all we can to support our patients.

Trescobeas Surgery promise that our clinical and administrative teams:

• Continue to support your needs as promptly and safely as we can while providing the highest-quality care
• Understand that many of our patients are now suffering with more healthcare-related problems and have had these longer due to the NHS backlog
• Promote efficiency and try to recruit where there are any staffing gaps
• Play our part in ensuring we’re here for you and the community

However, we also ask that you please help us by showing our staff respect.

Recent statistics from the Institute of General Practice Managers (IGPM) show that there has been a huge surge in primary care staff receiving abuse, and we need to highlight our concerns to you. Please note:

• 78% of staff have reported that they have received either threatening behaviour or racist or sexist abuse from patients
• 83% of all GP practices have needed to call the police because of a patient’s unwarranted behaviour; in some extreme cases, staff have been hospitalised

We’re heading into the busiest time of the year, and we’re all here to ensure that our patients are the priority.

Thank you for working with us to create a safe, respectful healthcare environment.

GP Partners, Trescobeas Surgery.

Cornwall’s charities and community groups have combined forces to support people through a challenging winter.

In response to increasing living costs and pressures across the health and care system in Cornwall and the Isles of Scilly, a unique partnership of more than 50 voluntary organisations has been working with NHS Cornwall and the Isles of Scilly Integrated Care Board to offer ongoing support to communities across the Duchy.

The Community Gateway is a dedicated telephone line available for everyone and provides access to a wide range of professional voluntary sector support and services.

It will provide a ‘gateway to independence’, working with people to identify their needs and put appropriate packages of support in place.

People can access the Gateway via a dedicated telephone line (01872 266383), and email address: gateway@ageukcornwall.org.uk to speak to trained staff and find local support that’s right for them. In addition, staff members in the community will be available to offer one-to-one and group support.

The Gateway is open from 8 am to 8 pm, seven days a week, 365 days a year

New shared record system for Devon and Cornwall

A new NHS and social care system has been introduced in Devon and Cornwall to improve the way you receive care.

The Devon and Cornwall Care Record is a secure computer system that brings together information about your health and care and presents it as a single record.

Previously, it was difficult to share information about your health and care between

different areas of the system.

Now, healthcare staff can see the details held by GP practices, hospitals and other health and care organisations across Devon, Cornwall and the Isles of Scilly.

Having a more complete view of your medical history helps healthcare professionals identify problems more effectively and make quicker diagnoses. For instance, they can see which allergies you suffer from, and any treatment and medication you have received.

As well as making treatment safer, the care you receive will be more co-ordinated, giving you a smoother journey through the health system.

It also saves staff the time it takes to find information and spares you the frustration of having to answer the same questions or undergo duplicate or unnecessary tests.

Dr John McCormick, GP and Chief Clinical Information Officer at Devon Clinical Commissioning Group, said: “The Devon and Cornwall Care Record has the potential to transform the way we care for patients in our region.

“By enabling information to flow more easily between the organisations that provide services, we will produce a more efficient system and improve the experience for patients.

“For example, it means an oncologist treating a patient for cancer in Plymouth can see the same information as their GP in Callington.”

John Garman, Chief Clinical Information Officer at Kernow Clinical Commissioning Group added: “It’s a common – and justified – grumble from patients that they have to repeat their stories and answer the same questions as they move through the system.

“This programme will go a long way to solving that problem, as well as cutting down on other inefficiencies – like calling patients for tests they’ve already undergone.

“Initially, some organisations will both contribute and use data (including GP practices, acute hospitals and social care providers), while others will just use data.

“However, in time, more and more organisations will come on board, expanding the programme’s reach and impacting the care of increasing numbers of patients.”

Who is involved?

There are more than 760 health and care providers in Devon and Cornwall and, potentially, all of them can participate in the programme.

These organisations include GP practices, NHS hospitals, social care services, mental health services, hospices, community care services and out of hours services.

If you would like to know if one of your health or social care providers is participating in the programme, you can ask them directly or check the participating organisation list on the Devon and Cornwall Care Record website.

How do we keep your data safe?

Keeping your personal data safe is a key aspect of the Devon and Cornwall Care Record and all required measures are taken to keep information secure and confidential.

Shared care records are subject to UK data protection legislation. They can only be viewed by people involved in your care, and they work under strict codes of conduct.

However, if you would prefer that your information is not shared in this way, you can tell us by filling out the objection form on the data security and privacy page of the website.

Where can you find out more?

For further details, visit the Devon and Cornwall Care Record website at www.devonandcornwallcarerecord.nhs.uk

PRIVACY NOTICE

Trescobeas Surgery is open

Our Doctors are available to speak to in a booked telephone consultation for any health concerns you may have.

We ask all our patients to wear a face covering when entering the surgery unless you are exempt.

We ask patients not to physically attend the surgery unless instructed to do so, in order to protect others.

We would also urge patients not to order extra medication, or order earlier than usual, as this will create shortages in medications for others.

We have ensured continued access to a GP, this will be initially via a telephone consultation and by using the Klinik triage tool above.

Contact the surgery if you are concerned about any health issue or are concerned you have symptoms of cancer.

DO NOT ATTEND THE SURGERY IF YOU HAVE ANY OF THE FOLLOWING:

• HIGH TEMPERATURE
• NEW CONTINUOUS COUGH
• LOSS OF TASTE OR SMELL
• HEADACHES

Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

• renew or order repeat prescriptions online
• view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up