(incorporating Mylor and Flushing branch Surgery's)
Wishing all our patients a happy and healthy New Year.
Trescobeas is installing a new clinical system called "System One"
The new system will bring lots benefits for both patients and our staff.
We thank you for your patience during this time of transition.
PLEASE NOTE 'THE WAITING ROOM' IS NOW OUT OF SERVICE, IF YOU NEED ANY URGENT MEDICATIONS PLEASE COME INTO THE SURGERY AND SPEAK WITH THE RECEPTIONIST.
IF YOU ARE CURRENTLY REGISTERED ON THE WAITING ROOM, ONCE WE ARE UP AND RUNNING WITH THE NEW SYSTEM FROM THE 17TH FEBRUARY, YOU WILL RECEIVE AN EMAIL TO REGISTER WITH SYSTEM ONLINE SERVICE. THIS WILL BE AVAILABLE VIA THE WEBSITE AND ON THE APP STORE OR GOOGLE PLAY.
From 6th-13th February we will be unable to issue any routine repeat prescriptions, please can we ask that you hand your request in a week early. We will also not be able to complete any new patient registrations during this time.
TELEPHONE TRIAGING - OUR SYSTEM
Trescobeas Surgery operates a telephone triage system. To book an appointment ring 01326 315615 or book online via the appointments tab.
The Receptionist will ask you about your medical problem and its urgency. This is to ensure:
1. You are directed to the right service, whether that be a GP, Pharmacy, Minor Injury Unit or Emergency Department
2. Ascertain which of our clinicians are best placed to deal with your medical problem. Continuity of care is really important to us and so linking you to the right doctor or nurse is key
3. Give the clinician an indication of your medical problem so they can pre prepare for your appointment
The receptionist will then give you a 30 minute window in which the doctor will ring you. The doctor will then discuss your problem with you and decide whether they need to see you and arrange a mutually convenient appointment, allocating the correct amount of time for your problem.
If you are unsure whether you need to speak to a doctor please see the self help section below.
If you live in Flushing or Mylor please contact the Surgery on 01326 315615 to book an appointment.
SELF HELP ADVICE
GETTING YOU THE BEST HEALTHCARE AS QUICKLY AS POSSIBLE IS REALLY IMPORTANT TO US.
HENCE DIRECTING YOU TO THE RIGHT PERSON IS CRUCIAL
MANY HEALTH PROBLEMS DO NOT NEED A DOCTORS APPOINTMENT
WHY NOT CHECK OUT YOUR PROBLEM FIRST BY CLICKING ON THE LINKS BELOW:
A MINOR INJURY SUCH AS A FRACTURE, SPRAIN, BURN, INSECT OR ANIMAL BITE SHOULD BE ASSESSED AT THE MINOR INJURIES UNIT
A UTI, CONJUNCTIVITIS, NAPPY RASH, COUGH, COLD OR SORE THROAT THEN CONTACT YOUR LOCAL PHARMACY
CHEST PAINS OR AN EMERGENCY RING 999 OR GO TO EMERGENCY DEPARTMENT
IF YOU ARE UNSURE RING 111 AT ANY TIME FOR MEDICAL ADVICE
(Site updated 12/02/2020)