Trescobeas Surgery

Trescobeas Surgery

Trescobeas Surgery, Trescobeas Road, Falmouth, TR11 2UN | Tel: 01326 315615 - We're open

Mylor Surgery, Lemon HIll, Mylor Bridge, TR11 5ND | Tel: 01326 315615 - We're open

Flushing Surgery, Coventry Road, Flushing, TR11 4XD | Tel: 01326 315615 - We're open

NHS

Complaints

Trescobeas Surgery operates within the NHS Complaints procedure. If you wish to complain, in the first instance please discuss your complaint with the person concerned or the Reception Manager. If you still not happy with the outcome, please put your complaint in writing for the attention of Practice Manager, Mrs Hannah Cole.  You can do this by either of the following:

If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:

·     Within 6 months of the incident that caused the problem

OR

·     Within 6 months of discovering that you have a problem, provided this is within the last 12 months

The practice will acknowledge your complaint within three working days and aim to have looked into your complaint within a reasonable timeframe after you raised it with us. The investigation will be overseen by a Partner, not involved in your case. At this stage you should be offered an explanation or a meeting with the person(s) involved. When the practice looks into your complaint it aims to:

·     Ascertain the full circumstances of the complaint

·     Make arrangements for you to discuss the problem with those concerned, if you would like this

·     Make sure you receive an apology, where this is appropriate

·     Identify what the practice can do to make sure the problem does not happen again

Please note you will not be deducted from our list for complaining.

If you wish to read more please click…PHSO_Overview_Leaflet_2021

Trescobeas Surgery

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Mylor Surgery

  • Monday
    08:00 until 18:30
    Dispensary open 9.30am to 13.30pm. Outside of these hours please contact Trescobeas Surgery on 01326 315615
  • Tuesday
    08:00 until 18:30
    Dispensary open 9.30am to 13.30pm. Outside of these hours please contact Trescobeas Surgery on 01326 315615
  • Wednesday
    08:00 until 18:30
    Dispensary open 13.30pm to 18.00pm. Outside of these hours please contact Trescobeas Surgery on 01326 315615
  • Thursday
    08:00 until 18:30
    Dispensary open 9.30am to 13.30pm. Outside of these hours please contact Trescobeas Surgery on 01326 315615
  • Friday
    08:00 until 18:30
    Dispensary open 9.30am to 13.30pm. Outside of these hours please contact Trescobeas Surgery on 01326 315615.
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Flushing Surgery

  • Monday
    08:00 until 18:30
    Contact to be made via Trescobeas Surgery on 01326 315615
  • Tuesday
    08:00 until 18:30
    Contact to be made via Trescobeas Surgery on 01326 315615
  • Wednesday
    08:00 until 18:30
    Contact to be made via Trescobeas Surgery on 01326 315615
  • Thursday
    08:00 until 18:30
    Contact to be made via Trescobeas Surgery on 01326 315615
  • Friday
    08:00 until 18:30
    Contact to be made via Trescobeas Surgery on 01326 315615
  • Saturday
    CLOSED
  • Sunday
    CLOSED