Complaints

Trescobeas Surgery operates within the NHS Complaints procedure. If you wish to complain, in the first instance please discuss your complaint with the person concerned or the Reception Manager. If you still not happy with the outcome, please put your complaint in writing for the attention of Practice Manager, Mrs Hannah Cole.  You can do this by either of the following:

• Letter
• Email – trescobeas.surgery@nhs.net

If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:

·     Within 6 months of the incident that caused the problem

OR

·     Within 6 months of discovering that you have a problem, provided this is within the last 12 months

The practice will acknowledge your complaint within three working days and aim to have looked into your complaint within a reasonable timeframe after you raised it with us. The investigation will be overseen by a Partner, not involved in your case. At this stage you should be offered an explanation or a meeting with the person(s) involved. When the practice looks into your complaint it aims to:

·     Ascertain the full circumstances of the complaint

·     Make arrangements for you to discuss the problem with those concerned, if you would like this

·     Make sure you receive an apology, where this is appropriate

·     Identify what the practice can do to make sure the problem does not happen again

Please note you will not be deducted from our list for complaining.

If you wish to read more please click…PHSO_Overview_Leaflet_2021